The European BPO market alone is expected to grow to $65 billion in 2005. A recent report in the Financial Express stated that a number of German and French companies are seeking multilingual call center outsourcing, for both voice and non-voice based services. The report estimates that the French and German market could potentially grow to between 5% and 7% of the English speaking market. Outsourcing multilingual call centers to India Indian companies have begun to recognize the potential for multilingual call center outsourcing. HCL is setting up a call center in Ireland for a pan European population and Bangalore based Msource has set up a Spanish language call center in Tijuana ( Mexico).

HTMT has announced plans to set up a call center in Mauritius to take advantage of the French speaking population there. Companies like ICICI OneSource, Progeon, Daksh eServices and Tecnovate now offer some services in French and German while iGate offers services in Japanese, Mandarin, Italian and some South East Asian languages. Promoting non english call center outsourcing in India One problem that India may face is the availability of non- English speakers. In India, though students often study foreign languages like Spanish, French and German, not many can speak such foreign languages fluently. In a note prepared by the HRD Ministry in association with the Indian BPO industry, there is a realization for a need to impart non-English language skills. With the increasing demand, such courses may soon be offered by Indian Educational Institutions.